FREE UK delivery (Royal Mail Tracked 24) will be applied to all orders over £60. Please note that your basket contents must amount to £60 in value once a discount code has been applied to qualify for free UK delivery.
No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.
We ship UK orders within 1-2 working days after an order is placed. All standard deliveries will be sent Royal Mail Tracked 24 for delivery the next day.
Wholesale orders will be sent with Royal Mail TRACKED 24 but shipping costs are based on weight and the shipping costs are calculated on each specific order. Tracking details will be sent to you once your order has been despatched.
You will receive a despatch confirmation email once your order leaves us. If you need your candles urgently, please get in touch prior to ordering and we'll do our best to accommodate.
PROMOTIONAL CODES
Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value.
Exclusions may apply to some promotions. We regret that discount codes cannot be applied to subscription boxes.
INTERNATIONAL DELIVERIES
International orders will usually be sent Tracked with Royal Mail. Delivery times will vary depending on your location and the time of year. We would normally expect orders to Europe to arrive within 3 - 7 working days and the rest of the world within 4 - 10 working days although some services may be faster.
Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Sadly, OLIV Homeware Ltd has no control over these charges.
REFUND POLICY
REFUNDS & RETURNS
We hope that you’re thrilled with your items when they arrive but if anything isn't right, we are on hand to help. Contact us at olivhomeware@gmail.com for assistance and we'll get back to you promptly.
We take every care to ensure your candles and every item are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery.We sadly cannot refund or replace candles that have been used.
You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase if the item us unused and in the same condition as it was when bought. The buyer is responsible for the delivery cost on all returned items.
If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details.
Returns
We hope you are thrilled with your OLIV order when it arrives but if something isn’t right, we are here to help. Contact us at olivhomeware@gmail.comand we will get back to you as soon as we can.
Please note that our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and can issue proof of purchase.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and have issued you with a refund. The payment will then automatically be refunded to your original method of payment within 30 days. Please note we cannot refund the shipping costs.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email olivhomeware@gmail.com and send your item to: OLIV, 15 East Steet, Lacock, SN15 2LF.
Shipping To return your product, you should mail your product to OLIV, 15 East Steet, Lacock, SN15 2LF. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for returns however for damaged items we will refund your original delivery costs.
Sale Items
Only regular priced items can be refund. Sadly, we cannot issue a refund for any items bought on sale.
Late or Missing Refunds
If you haven’t received your refund yet, please start by checking your bank account once more. Next contact your credit card company, it may take some time before your refund is officially posted. Then contact the bank, there is often a processing time before the refund has been issued.
If you’ve done all of that and you still haven’t received your refund then contact us at olivhomeware.@gmail.com